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We currently offer free shipping on UK orders over £140.00 and EU orders over £250.00.
All orders placed before 3pm Monday-Friday will within 3 days via DPD with a signed and tracked service. If goods arrive damaged or broken as result of mishandling in transit please keep the packaging and contact us immediately.
UK - 1 to 2 working days - £4.50
EU - 3 to 7 working days - price calculated in shopping cart
International - 7 to 10 working days - price calculated in shopping cart
UK customers will receive delivery updates once their orders are dispatched and be notified of their 1-hour delivery slot via SMS and E-Mail on the day of delivery. Goods will usually arrive the next working day after dispatch for most of the UK mainland, though this is not guaranteed with our Standard shipping service. Deliveries to the Highlands & Islands may take slightly longer.
Shipping for international customers will be calculated once you enter your delivery address at checkout. UK sales tax (VAT at 20%) will be deducted on all orders outside of the EU.
If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your order reaches your country. These and any additional charges for customs clearance are your responsibility. Please check with your local authorities before placing the order.
Goods can be returned for refund or exchange provided we are notified within 14 days of delivery. You have a further 14 days to get the item back to us. Goods must be in a new and unused condition, with all original packaging and/or labelling still attached, as well as proof of purchase . A refund will be actioned and processed within 3 working days from receipt of the returned item(s) and could take up to 5 working days to clear into your bank account.
We recommend that items returned to us are sent via a trackable service. All return postage charges to be met by customer, unless returning an item due to a fault. In this case we request that you email us for further instructions.
Tokyo Fixed c/o Kinoko LLP
42 Redchurch Street